E-Learning Module Frequently Asked Questions (FAQ)

WHAT ARE THE BENEFITS OF YOUR E-LEARNING COURSES?   

Our free e-learning courses are designed to help you transform your career and excel in the hospitality industry. They provide essential skills and knowledge to make you stand out in a competitive field. Whether you're aiming to refine your communication skills, enhance team performance, or navigate complex workplace scenarios, our courses offer targeted training to help you achieve your career goals. 

WHAT WILL I LEARN FROM THE COURSES?    

Here’s an overview of what you can expect to learn: 

  • Build confidence and your communication skills by learning about public speaking, verbal and non-verbal cues, and how to conduct small talk professionally
  • Learn how to build customer relations by understanding customer loyalty, handling custom complaints, and managing food allergies to enhance customer satisfaction
  • Develop and understand workplace dynamics, conflict resolution and team building to create a positive work environment
  • Explore career paths in the hospitality industry, set professional goals, and learn about ergonomics for a healthier work experience
  • And more!

For an in-depth look at each of our E-Learning Modules, click here.

WHO IS ELIGIBLE TO ENROLL IN THE E-LEARNING COURSES?   

To be eligible for our e-learning courses, you must: 

  • Registered participant with HTA 75; and  
  • Member of UNITE HERE Local 75 or Local 261 
  • Government-issued ID; and 
  • Currently working in the hospitality sector; and  
  • Have access to a computer and reliable internet connection. 

HOW CAN I ACCESS THE E-LEARNING MODULES?   

Once you are registered and meet the eligibility criteria, you will receive instructions on how to access the e-learning modules. Make sure to check your email for detailed information and login credentials. 

HOW LONG IS EACH COURSE?
Each e-learning module is designed to be completed in approximately 15 minutes. This allows you to efficiently acquire new skills and knowledge without a significant time commitment. 

WHAT TECHNOLOGY DO I NEED TO ACCESS THE E-LEARNING COURSES?
To access the e-learning courses, you will need: 

  • A computer or mobile device 
  • A reliable internet connection 
  • Up-to-date web browser (e.g., Chrome, Firefox, Safari) 

HOW LONG ARE THE COURSES AVAILABLE?   

The availability of the courses may vary. Please refer to the specific course details and schedule provided upon registration for information on availability. 

WHO CAN I CONTACT IF I HAVE MORE QUESTIONS OR NEED ASSISTANCE?   

For any additional questions or assistance, please contact our support team at [email protected] or visit our website for more information.