Training We Offer

Introduction to Zoom – How to use Zoom for Beginners

This is a beginner course. It designed for learners with basic computer skills who have never used zoom and are not familiar with video conferencing platforms.

  • What you can expect to learn in the course
  • How to stay curious and confident when learning new technology
  • How to join a zoom meeting (from the internet, if you have downloaded the app or from your phone)
  • How to mute yourself and turn on / off your video
  • How to change your name, views and backgrounds
  • How to use the chat function
  • How to raise hand and use icons
  • How to test / trouble shoot volume / sound issues
  • How to use zoom’s interactive features
  • How to prevent common online learning mishaps

Upcoming sessions:

Designing Your Future: Planning and Advancing Your Goals

Starting August 4th and runs for 8 weeks 
Attend a webinar information session to learn more about this course on July 20th at 10:30 on zoom.
The 8-week program includes 3 zoom calls per week. This includes a weekly teaching call, led by an instructor, a small peer group call and an additional Q+A call. 
Participants will receive a workbook and with 8 lessons and exercises that will accompany the weekly teaching call and be supported by the small group call.
Schedule:
The course will be delivered Monday, Wednesday and Friday from 10:30 – 11:30 in group zoom calls. 
About the program:
In the program you will:

  • Identify your work related and personal goals
  • Identify and describe your transferable skills, assets and experience
  • Build a positive self-image and mindset to pursue your goals
  • Build confidence and skills to support your future goals, including employment and career planning
  • Develop and implement a specific action plan to advance your goals
  • Take action towards your goals with the support of the group

Who should take this program:
This program is great for those who are seeking to get clarity and take action towards your goals with dedication, focus and the support of a group.
Requirements and expectations:
This is a dedicated course that will require 6+ hours of work per week (group and individual). Participation is weekly teaching calls and small groups are required.  The course is designed to provide participants with peer support and resources to move towards your goals. 
Participation in all 8 weeks of the course is an expectation. Please complete the attached registration questions. We will use your answers to help tailor the program to your interests and goals.

Customer Service Heroes: Building Your Customer Service Leadership Skills 

Starting August 4th and runs for 4 weeks

This 4-week course is for people who want to build on and advance their customer service skills and experience. The course will use real world problems and challenges to help to build and refine customer service skills. The course will be highly experiential and involve small group and independent work. The course will include the following topics:

  • Building the customer relationship
  • Learning from past customer service experienced to improve future service
  • Problem solving with customers: understanding the customer's perspective, active listening and asking questioning
  • Fixing customer problems forever – how to determine what is a one off issue and what is an ongoing problem
  • Tackling ongoing customer service problems at work  – developing your solution and presenting them to management
  • Delivering over and above customer service – how to surprise and delight customers

Schedule:

The course will be delivered for four weeks: Monday, Tuesday and Thursday from 1:30 – 2:30 p.m. in group zoom calls.

Who should take this program:

This course is designed for people with existing customer service experience, who seek to build on their skills and develop enhanced customer service and problem solving skills and practices.

Requirements and expectations:

This is a dedicated course that will require 6+ hours of work per week (group and individual). Participation is weekly teaching calls and small groups are required.  The course is designed to provide participants with exercises and experiences to build practical customer service skills and strategies for the workplace.

Participation in all 4 weeks of the course is an expectation. Please complete the attached registration questions. We will use your answers to help tailor the program to your interests and goals.

Return to work safely and confidently: COVID awareness and preparedness

This course will provide information about how to play your role in staying safe.
What you can expect to learn:

  • What is COVID-19 and how it spreads
  • Common myths about COVID-19
  • Your role in personal and public safety
  • Personal Protective Equipment
  • Rules for return to work
  • How to navigate the new rules in the workplace

Upcoming sessions:

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COVID Emergency Benefits: How to Understand them and Maximize Your Finances

This 90-minute workshop will provide information about government benefits, tax considerations related to CERB, how to maximize you finances in 2020 and in the future. Participants will be able to send questions in advance. As many questions as possible will be answered in a 30-minute question and answer section of the session.
What you can expect to learn:

  • What you are entitled to with CERB, Employment Insurance and Old Age Security (OAS)
  • Tax considerations when receiving government benefits + tax relief programs
  • Things to know about mortgage deferrals programs
  • Considerations in managing and using pension funds
  • How to not pay avoidable fees and charges
  • How to build a positive awareness towards your finances for a confident financial future

Upcoming sessions:

Basic Computers

This is a three week program | June 8 – 26 | Schedule: Mondays, Wednesdays, and Fridays from 10:00 a.m. to 12:00 p.m.
Total program hours: 18 hours

What you can expect to learn:

  • Learn how to use and troubleshoot issues with your tablet / device
  • Building confidence and comfort about using the internet and new computer programs
  • Learn how to navigate the internet
  • Learn how to use the key board and mouse
  • Learn how to use basic MS word processor / draft text online (e.g. using the formatting functions to write a letter)
  • Learn how to use google docs
  • Learn how to download applications
  • Learn how to use web based forms: e.g. applying for CERB, renewing a driver’s license, online banking
  • Learn how to search for information online
  • Learn how to create a LinkedIn profile
  • Learn how to look at and apply for jobs on indeed
  • Learn how to use email: write an email, respond to an email, forward, delete, shared and attached files

Participants that complete all 18 hours and course assignments are eligible to receive a free tablet or $200 honourarium.
Additional course dates will be added soon based on demand.

Upcoming sessions:

Clarifying the CERB payback because of CEWS, a Financial Management Workshop

Have you received the Canada Emergency Wage Subsidy (CEWS) and are now required to pay back CERB? This special addition to your Financial Management Workshops is for you! Unite Here Local 75 and Hospitality Training Action Centre 75 have heard your concerns and they want to help!

This 90-minute workshop will provide information on paying back CERB if you have received the CEWS.

Participants will be able to send questions in advance. As many questions as possible will be answered in the 30-minute question and answer section of the session.

What you can expect to learn:

  • Where to repay CERB
  • When to payback CERB
  • Overall best practices for paying back CERB
  • Tax Considerations

Upcoming sessions:

Red Seal Cook Info Session

Want to get your Red Seal Cook certificate? We can help you apply, prepare, and challenge the exam! Join our session to learn more!

Our info session will cover:

  • Eligibility
  • Application process
  • Trades Equivalency Assessment
  • Resources and Support
  • Cost breakdown
  • Steps to successfully challenge the exam
  • Question & Answer (Q&A) period

Upcoming sessions:

Stress Management & Wellness (Two Part Series)

Part 1 – Identifying and Settling Stress in the Body & Building Awareness

In this workshop you will learn how to recognize how your body holds stress, how to soothe and notice safety and settling in your system.

You will also learn how to build awareness of stress in your body, external environment as wellas stressful and internal dialogue and narrative. The session will include strategies and practices to increase awareness and lessen the impact of stress.

This is a group session. If you are experiencing severe anxiety or depression you should contact the Distress Centres of Greater Toronto for support immediately by calling 416-408-4357 or by texting 45645.

Learning Objectives:

  • Definition of stress and trauma in terms of the Autonomic Nervous System (fight, flight, freeze, tend-and-befriend)
  • Learn about tools to soothe the body and notice safety
  • Learn about how we can move stress and trauma through the body
  • Questions and Answers

Part 2 – Managing Stressful Thoughts & Focusing on My Assets

In this workshop you will learn how to recognize and be aware of the thoughts we have that can cause us stress and anxiety. The session will include strategies and practices to increase awareness of these thoughts, create space between us and the thoughts and lessen the power of stressful thoughts on our well-being.

You will also learn how to recognize and identity your personal assets and strengths. The session will include practices to increase awareness of our assets and strengths and how we can use then to move towards our goals and increase our well-being.

This is a group session. If you are experiencing severe anxiety or depression you should contact the Distress Centres of Greater Toronto for support immediately by calling 416-408-4357 or by texting 45645.

Note: this is a two-part training series, must registered for each one separately.

Upcoming sessions:

Planning for Your Retirement – Learn about your Pension Benefits

If you are an active member of UNITE HERE Local 75 and entitled to pension benefits, join us for an information session delivered by your benefits provider.

You will learn:

  • How to apply
  • How to claim your pension benefits
  • Holder of the plan
  • Plan funding
  • Contributions – How it is done
  • Pension death benefits – how to apply
  • How to claim pension benefit
  • Q&A about pensions

Upcoming sessions:

Training Calendar

All Training in 2020