Career Attributes

← Back to training listings

About This Program

This 6-week course is a combined program that will provide customer service, goal setting, and emotional intelligence as one package.  The course will be highly experiential and involve small group and independent work.

What will be covered:

Who should take this program:

This course is designed for people with existing customer service experience, who seek to build on their skills and develop enhanced customer service skills and practices.

Requirements and expectations:

This is a dedicated course that will require 6+ hours of work per week (group and individual). Participation is weekly teaching calls and small groups are required. The course is designed to provide participants with exercises and experiences to build practical customer service skills and strategies for the workplace.

Participation in all 6 weeks of the course is an expectation. Please complete the attached registration questions. We will use your answers to help tailor the program to your interests and goals.


Course Structure

Course Duration: 6 Weeks
Days: Monday, Wednesday, Friday
Time: 10:00 am - 12:00 pm
Session Duration: 2 Hours
Location: Online Training

How to Sign Up

Click one of the options below:
1. Register for an info session
2. Call us: 1-888-412-4822
3. Email us: [email protected]

Attend an information session to learn more about getting back to work and skills upgrading.

Course Dates

August 4-6, 2021 (Emotional Intelligence for Customer Service Professionals)

Please note that the dates and times are subject to change and/or may be postponed if the minimum number of registrations are not met.

© Copyright 2020 Hospitality Training Action Centre 75

Scroll to top