Customer Service Gateway Program

Consider a Customer Service role in a call center as a gateway to new employment sectors.

ONLINE COURSE, 3 WEEKS

Monday to Friday 9:30 AM to 3:00 PM

ABOUT

Are you looking to quickly enter a new career opportunity?

Consider a Customer Service role in a call center as a gateway to: the banking, insurance, fundraising or digital marketing sectors.

WHAT WILL YOU LEARN:

  • 3-week specialized program with a successful 91% completion rate
  • Benefit from existing relationships with employers
  • Practice business communication skills
  • Enhance your customer service skills and learn conflict-resolution strategies
  • Use simulation software to prepare for employer assessments
  • Become job-ready as we work with you to tailor your resume and prepare for your job interview
  • This program will be delivered virtually and at no cost to eligible participants

PROGRAM SCHEDULE

MORE COHORTS
TIME AND DATES

COMING

SOON

MORE COHORTS
TIME AND DATES

COMING

SOON

DURATION: 3 Weeks

DAYS: Monday, Wednesday and Friday
TIME: 10:00 AM to 3:00 PM (5 hours per day)

ELIGIBILITY & REQUIREMENTS

  • Must be Hospitality worker
  • Ontario Resident
  • Unemployed or underemployed
  • Proficiency in English: CLB 7
  • No criminal record
  • Wrap around supports
  • Willing to work evenings and weekends
  • Please attend an information session to learn how to register and participate in this program.

 

*Please note that the dates and times are subject to change and/or may be postponed if the minimum number of registrations are not met

THIS COURSE REQUIRES THAT YOU HAVE AN ASSIGNED CASE MANAGER FROM THE HOSPITALITY TRAINING ACTION CENTRE

YOUR ASSIGNED CASE MANAGER CAN ENROLL YOU IN THIS COURSE NOW

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