In-Person Class 

On location in each city!

ABOUT 

Whether you are starting your server career or are an experienced server, this 2-day FREE (valued at $500) training is designed to elevate your service skills and achieve success in your career. Training takes place in a restaurant setting and is delivered through Servers Excellence (https://www.serversexcellence.com). Breakfast and Lunch will be provided.  

Each trainee will run through a series of real-life serving situations, by managing a section of tables. Trainers will be supporting server trainees in decision making, solution-based thinking, up-selling techniques, and how to serve with standards of excellence at every step of service. 

WHAT YOU WILL LEARN: 

1. Server role importance, roles, and responsibilities, what to expect, hospitality vocabulary, safety in the workplace and guest safety. 
2. Guest reservations and pre-shift. Server etiquette and professionalism. 
3. Shift and post-shift, shift roles and responsibilities, team support. Guest cues, interaction, and management. 
4. Tray training, table service excellence, selling techniques. 
5. Flow of service, payment processes and scenarios, gratuity.
6. Scenario based server role-playing and section training.

Participants will gain a certificate after passing a test.  

DURATION: 2 Days
TIME: 9:00 am to 4:00 pm
COST: FREE (Saving of up to $500)
LOCATION: In person at a restaurant in Ottawa (Location will be confirmed)

ELIGIBILITY & REQUIREMENTS

• Smart Serve Certification is recommended. Get yours with us for FREE with HTA 75.
• You must be over 18 years old.
• Class size is limited and based on first come, first served basis.
• A valid Government ID must be presented.

Please note that the dates and times are subject to change and/or may be postponed if the minimum number of registrations are not met. We will notify you of any changes.