E-Learning Modules – Module Information

This section explains what you can expect to learn from our fifteen E-Learning Modules. If you have any questions regarding a specific module, please send us an email at [email protected].

Speaking With Confidence: Master the art of confident communication. Learn techniques to present your ideas clearly, handle public speaking situations, and project assurance in every interaction. 

Building Customer Loyalty: Discover strategies to build lasting relationships with your customers. Explore methods to increase satisfaction and keep your clientele coming back for more. 

Navigating Workplace Conversations with Confidence: Gain skills to effectively manage and engage in various workplace conversations. Enhance your ability to communicate with colleagues, supervisors, and clients in a professional manner. 

Your Career in Hospitality: Explore different career options within the hospitality industry. Learn how to set career goals, identify opportunities for advancement, and create a roadmap for your professional journey. 

High-Performing Teams: Learn how to build and sustain high-performing teams. Understand key principles of team dynamics, motivation, and collaboration to drive collective success. 

Staying Calm in Conflict: Equip yourself with techniques to handle conflicts calmly and effectively. Learn strategies to resolve disputes, maintain professionalism, and foster a positive work environment. 

The Power of Peer Leadership: Develop your leadership skills to influence and guide your peers. Discover approaches to mentoring, coaching, and leading by example within your team. 

Mastering Small Talk: Perfect the art of engaging in casual conversations. Learn how to initiate and sustain small talk to build rapport and create a welcoming atmosphere for guests and colleagues. 

The Importance of Great Body Language: Understand the impact of non-verbal communication. Learn how to interpret body language cues and use them effectively to enhance your interactions. 

Embracing Diversity and Inclusion in the Workplace: Deepen your understanding of diversity, equity, and inclusion in the workplace. Explore practices to create an inclusive environment and respect diverse perspectives. 

Cracking the Code of Verbal Communication: Sharpen your verbal communication skills. Learn to articulate your thoughts clearly, listen actively, and adapt your communication style to different audiences. 

Handling Complaints to Improve Customer Experiences: Develop strategies to address and resolve customer complaints. Learn techniques for empathetic listening, problem-solving, and turning negative experiences into positive outcomes. 

Allergies 101: Keeping People Safe: Gain knowledge on handling food allergies and dietary restrictions. Learn best practices for ensuring guest safety and providing exceptional service to those with specific needs. 

Navigating the Path to Employment: Understand key employment topics relevant to the hospitality industry. Explore subjects like workplace policies, rights and responsibilities, and best practices for managing employee relations. 

Navigating Ergonomics for a Healthier You: Principles for creating a comfortable and safe workspace, reducing strain and injury.