Explore the Art of Exceptional Service
ABOUT
Elevate your service skills in just three weeks with our new Front of House Training.
Learn customer engagement, suggestive selling, efficient order-taking, and more from expert instructors in the field of coffee, wine and more.
These versatile skills will pave your way into various entry-level Front of House positions, including restaurants, catering, and food service establishments.
WHAT WILL YOU LEARN
Part 1: Customer Service
- Improve teamwork, communication, organization, and conflict resolution.
Part 2: Serving Skills & Banquets
- Understand menu offerings to ensure timely delivery from kitchen to table following common steps of service etiquette
Part 3: Barista
- Learn about coffee brewing and beans, espresso machine operations and latte art.
Part 4: Bartending
- Master different types of spirits, beers, wines, and cocktails
Part 5: Certifications
- Smart Serve & Food Handlers
Plus, receive personalized employment support and tips to ensure you are confident and ready for the workplace.
PROGRAM SCHEDULE
AUGUST
6 - 31
DURATION: 160 hours
DAYS: Tuesday to Saturday
TIME: 9-5pm
LOCATION: In person, at different locations depending on the topic. An HTA staff member will be always present.
COST: Free
ELIGIBILITY & REQUIREMENTS
- Age 18+ years
- Must be willing to handle alcohol
- Full availability (days, evenings, weekends, holidays)
- Eligible to work in Canada
- Reading and writing competency (English CLB 6+)
- Intermediate numeracy and digital literacy (for POS machines)
- Ideal candidates: hosts, bussers, food runners, BOH staff, quick service and retail employees
*Please note that the dates and times are subject to change and/or may be postponed if the minimum number of registrations are not met
Interested?
Call us at 1-888-412-HTAC (4822)
Monday - Friday from 9:00 am to 5:00 pm
Send us an email: [email protected]
